![]() Thanks for all the help (especially Betty) but I kind of thought all along that I wouldn't find a simple solution. ![]() It's just that the driver is somehow causing this problem! Even if the computer boots up and the 'Current Location' of the temporary internet files is not specified the 2610 works 100% correctly. Just for clarity, if my computer is boots up and the 'Current Location' of the temporary internet files is specified the 2610 works 100% correctly. The fact that the printer is 'supposedly' Windows 10 compatible (as stated on the HP web site) but appears not to be entirely is frustrating BUT I can understand HP not wanting to spend time on something that is no longer supported. I was only interested in getting to the bottom of this problem if it was relatively easy which it appears not to be. I also believe that as my printer was out of warranty so any 'one on one' support I could get would have to be paid for. The virtual agent is useless for my problem. I tried support before I came to this forum. Thanks for your help Betty but I’m beginning to think there is some subtle issue that makes things occasionally go awry! Of course, I would have loved for there to be no issue with using the Full Function Print Driver but it looks like I will just have to use the ‘work around’. I’m much happier to do this as HP’s interface to the printer (which is HP Solution Center) it great and it gives me so much more flexibility with my scanning options. To be clear the problem will now not occur until the computer is cold booted again and then we are back in the ‘it goes faulty approximately one in five times scenario’. I don’t know why this happens but it does. HP - PhotoSmart 2610 - Drivers <- set to your version of Windows 7. When my computer cold boots up into ‘fault mode’ (ie the 'Current Location' of the temporary internet files location is blank) which happens about one time in five, if I then sign out of Windows 10 and sign back in again the problem is temporarily resolved (ie the 'Current Location' of the temporary internet files location is now correctly specified). Try the HP Print and Scan Doctor for Windows (10, 8/8.1, 7, Vista, and XP). However, the problem is not as bad as could be as I have a ‘work around’ to get things going. It seems that we are now looking at alternatives instead of addressing the issue of why my HP Photosmart 2610 printer, which according to HP is supposed to be Windows 10 compatible, is not fully compatible, or at least we can’t find out why it isn’t. Windows Fax and Scan is a little better than Paint but again it’s too basic. ![]() ![]() I looked at Windows Paint and it is very basic and would not suit my needs.I think from memory the printer was too old. Microsoft Support tried the Scan App and it definitely didn’t work.The first one requires the Full Feature Print Driver which is my problem all along.I had a look at the suggestions for scanning. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press. ![]() Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.Remove "HP Support Solutions Framework" through Add/Remove programs on PC.HP Support Solutions Framework - Windows Service, localhost Web server, and Software.This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. ![]()
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